Refunds
Last updated 5 September 2026
If your site is not what you expected, tell us within 14 days of publishing and we refund the year in full.
The first 14 days
Publishing is the point where you have seen exactly what you are getting, because your own words and photos are already in it. If it is still wrong for you, email us within 14 days and we refund what you paid — the year and the setup fee both.
We will ask what was wrong. Not to talk you out of it, but because the answer is usually something we should fix.
After 14 days
The year is not refundable after that, because the site has been live and serving visitors. You can stop renewing at any time and your site stays up until the year you paid for ends.
Edit packs
Refundable while unused. Once an edit has been spent it cannot be returned, since the change it paid for has been made and published.
Add-ons
| Analytics | Refundable within 14 days of buying, if you have not yet relied on the data. |
|---|---|
| Removing the credit | A one-off change to your site. Refundable within 14 days. |
| Connecting your own domain | Not refundable once connected — the work is done at that point. The domain itself is registered with your registrar and is not ours to refund. |
If we are at fault
If your site is unavailable for an extended period because of something on our side, tell us and we will refund a fair share of the year — or extend it by the time you lost, whichever you prefer.
Founding accounts
The first ten sites get their first year free, so there is nothing to refund for that year. The same 14-day rule applies to anything bought on top, and the locked price still holds if you stay.
How to ask
Email hello@crode.labs from the address on your account and say what you want refunded. We reply within two working days, and refunds go back to the card or account you paid from — usually within a week, depending on BML or Swipe.
Refunds are issued by NAPCO Group Pvt Ltd (Reg. No. C21812025, TIN 1175832), the company you paid.